Sales Policy
Effective Date: January 3, 2025

At Shinehato, we are committed to providing a seamless and satisfying shopping experience for all our customers. This Sales Policy outlines the terms and conditions governing purchases made on our website, shinehato.net, or through any other authorized sales channels.

Pricing and Promotions

  1. Product Prices: All prices are listed in USD and include applicable taxes, unless otherwise stated. Prices are subject to change without prior notice.
  2. Promotions and Discounts: Promotional offers and discounts are valid for the specified duration and cannot be combined unless explicitly stated.
  3. Errors in Pricing: In the event of a pricing error, Shinehato reserves the right to cancel or adjust orders. Customers will be notified of any changes before the order is processed.

Order Process

  1. Placing an Order: Orders can be placed online at shinehato.net. Ensure that all details, including billing and shipping information, are accurate before submitting your order.
  2. Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
  3. Order Changes or Cancellations: Contact us immediately at info@shinehato.net or call (407) 614-8218 if you need to modify or cancel your order. Changes cannot be guaranteed once an order is processed.

Payment

  1. Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as specified on our website.
  2. Secure Transactions: All transactions are processed through secure payment gateways to protect your financial information.
  3. Payment Issues: If payment is declined, please verify your information or contact your bank. Orders are not confirmed until payment is successfully processed.

Shipping and Delivery

  1. Shipping Locations: We currently ship to addresses within the United States.
  2. Shipping Options: Choose from standard or expedited shipping at checkout. Shipping times and costs vary depending on your location and selected option.
  3. Delivery Timeframes: Estimated delivery times are provided at checkout. Shinehato is not responsible for delays caused by carriers or external factors beyond our control.
  4. Order Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery.

Product Availability

  1. Stock Levels: While we strive to keep our inventory updated, some products may become unavailable after your order is placed. If this occurs, we will notify you promptly and offer alternatives or a full refund.
  2. Pre-Orders: For pre-ordered items, delivery dates are estimates and subject to change. You will be notified of any updates regarding your pre-order.

Customer Responsibilities

  1. Accurate Information: Ensure that all details provided, including billing, shipping, and contact information, are accurate and complete.
  2. Inspection of Goods: Inspect your order upon delivery. Report any issues, such as missing or damaged items, within 7 days of receipt.

Warranty and Support

Shinehato offers warranties on selected products. Warranty terms vary by product and are detailed on their respective pages. For warranty claims, contact us at info@shinehato.net.

Disputes and Liability

  1. Limitation of Liability: Shinehato is not responsible for indirect or consequential damages arising from the use of our products.
  2. Dispute Resolution: Any disputes related to this Sales Policy will be resolved in accordance with applicable laws in the state of Florida.

Contact Us

For any inquiries about our Sales Policy, reach out to us:

  • Email: info@shinehato.net
  • Phone: (407) 614-8218
  • Address: 1564 Scarlet Oak Loop, Winter Garden, Florida

By purchasing from Shinehato, you agree to this Sales Policy. Thank you for choosing Shinehato, where innovation meets sophistication.