Shipping Policy
Effective Date: January 3, 2025

At Shinehato, we are committed to ensuring that your premium computer accessories reach you safely and promptly. This Shipping Policy explains the terms and conditions regarding shipping, delivery times, costs, and other related information for orders placed on our website, shinehato.net.

1. Shipping Destinations

1.1 Domestic Shipping: We currently ship to all states within the United States, including Alaska and Hawaii.
1.2 International Shipping: At this time, we do not offer shipping outside the United States.

2. Processing Times

2.1 Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2.2 Delays: During high-demand periods or unforeseen circumstances, such as severe weather, processing times may be extended.

3. Shipping Options and Costs

3.1 Standard Shipping:

  • Estimated Delivery Time: 5-7 business days
  • Cost: Calculated at checkout based on the weight and destination of your order.
    3.2 Expedited Shipping:
  • Estimated Delivery Time: 2-3 business days
  • Cost: Calculated at checkout based on the weight and destination of your order.
    3.3 Free Shipping: Free standard shipping is available for orders over $100.

4. Tracking Your Order

4.1 Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress.
4.2 If you do not receive your tracking information within 48 hours of order confirmation, please contact us at info@shinehato.net or call (407) 614-8218.

5. Delivery Times

5.1 Delivery times are estimates and may vary based on your location and chosen shipping method. Shinehato is not responsible for delays caused by carriers or external factors beyond our control.

6. Shipping Address Accuracy

6.1 Ensure your shipping address is accurate and complete at the time of checkout. Shinehato is not liable for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Shipments

7.1 Lost Shipments: If your package is marked as delivered but you have not received it, please contact the carrier directly. If the issue persists, contact us for assistance.
7.2 Damaged Shipments: If your order arrives damaged, please email us at info@shinehato.net within 7 days of receipt. Include photos of the damage for faster resolution.

8. Undeliverable Packages

8.1 If a package is returned to us due to an incorrect address or failure to collect, the customer will be responsible for additional shipping fees to re-send the package.

9. Canceling or Modifying Orders

9.1 Once an order has been shipped, it cannot be canceled or modified. If you need to make changes, please contact us as soon as possible at info@shinehato.net.

10. Questions About Shipping

If you have questions or need assistance with your shipment, please contact us:

  • Email: info@shinehato.net
  • Phone: (407) 614-8218
  • Address: 1564 Scarlet Oak Loop, Winter Garden, Florida

By placing an order with Shinehato, you agree to this Shipping Policy. Thank you for trusting us to deliver the highest quality computer accessories to your doorstep.