Refund and Returns Policy
Effective Date: January 3, 2025

Shinehato (“we,” “our,” or “us”) is dedicated to providing premium-quality computer accessories and ensuring customer satisfaction. This Refund and Returns Policy outlines the terms under which you may request a return, exchange, or refund for products purchased through our website, shinehato.net.

Eligibility for Returns

  1. Timeframe: You may return items within 30 days of receiving your order.
  2. Condition: Items must be returned in their original condition, including packaging, accessories, and documentation. Used, damaged, or incomplete items are not eligible for returns.
  3. Proof of Purchase: A valid receipt or order confirmation must accompany all return requests.

Non-Returnable Items

Shinehato does not accept returns for the following items:

  1. Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  2. Digital products or downloadable software.
  3. Gift cards or promotional items.

How to Request a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at info@shinehato.net or call (407) 614-8218 to request a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in its original packaging and include the RMA number.
  3. Ship the item to:
    Shinehato Returns
    1564 Scarlet Oak Loop,
    Winter Garden, Florida

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the product is defective or the return is due to an error on Shinehato’s part.
  • We recommend using a trackable shipping service to ensure the return is received.

Refunds

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 5-7 business days and credited to your original method of payment.
  3. Shipping fees are non-refundable, except for defective or incorrect items.

Exchanges

If you wish to exchange an item, please follow the return process and specify the replacement item in your request. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at info@shinehato.net or call (407) 614-8218. Provide photos of the damage or defect, and we will arrange a replacement or refund.

Late or Missing Refunds

If you haven’t received your refund after the specified timeframe:

  1. Check your bank account or payment method for pending transactions.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have concerns, reach out to us at info@shinehato.net for assistance.

Contact Us

For questions or concerns about our Refund and Returns Policy, please contact us:

  • Email: info@shinehato.net
  • Phone: (407) 614-8218
  • Address: 1564 Scarlet Oak Loop, Winter Garden, Florida

By shopping with Shinehato, you agree to this Refund and Returns Policy. We value your business and aim to provide the best shopping experience possible.